Hassle Free Returns

ZOIC.com Returns for Exchange or Refund

Didn't get the size or color you wanted? Purchases from ZOIC.com may be returned for exchange or credit, but only if the item is in new condition with original packaging and hangtags intact. Please be aware that it will likely take a billing cycle for a credit to appear on your credit card. If your return was a gift, the credit will go to the original purchaser of the item.

Warranty Returns - Always Guaranteed

ZOIC clothing is always guaranteed to withstand the regular use and abuse of cycling. Now that doesn't include a tree branch through a pocket or shredding a side panel in a nasty endo. But we pride ourselves on the quality of our fabrics and construction and stand behind the workmanship in every garment we produce. If you believe an item of ZOIC clothing has worn out or failed to perform due to defective construction you may email us an image of the issue, your size and your shipping address to customerservice@zoic.com if we are unable to tell from imagery we will then ask you to ship the item to us for warranty service and we will evaluate it for repair or exchange upon receipt. If your return is deemed a repair, it will be sent out immediately and returned to you when product is fixed. All we ask is that you please wash any items that you are returning and keep your liners at home, send the short shell only.

Simple Email Warranty Process:

1) Email us an image of the issue to customerservice@zoic.com
2) Include your size and shipping address

Simple Mail Warranty/Return Process:

1) Print this page and complete the following:

Name:
Street address:
City/State/Zip:
Email:
Phone:
Circle:
Return \ Exchange \ Warranty
Description of Issue:
Order # if available:


2) Mail this sheet with your return via USPS or UPS addressed as follows:

ZOIC Clothing
Attn: Returns
5611 Palmer Way, Suite F
Carlsbad, CA 92010


A Note About Inventory Availability

Product exchanges and warranty replacements are subject to inventory availability at the time of return. If you are returning an item for exchange, to ensure that you get what you want consider purchasing the replacement item today then allowing the return credit to offset this subsequent purchase amount. Please email customerservice@zoic.com or call us toll free at 877.484.ZOIC if you have any questions.
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